Terms & Conditions

1. About these Terms

These Terms & Conditions govern use of velquorianpureatelier.com and, where incorporated into a quotation, invoice or order, the supply of antiques, collectibles, restoration services, repair work, consultations and related services by Velquorianpureatelier Pty Ltd. By using the website or placing an order with us, you agree to these Terms to the extent permitted by law.

Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable consumer guarantees under the Australian Consumer Law.

2. Contact and business details

3. Website information

Website content is provided for general information about our antique collection and restoration services. We take reasonable care with descriptions, images and availability, but age, handmade construction, previous repair, patina, wear, colour variation, materials and historical alterations are inherent features of antique and vintage objects. Images may not reproduce colour, scale or surface texture exactly on every device.

Unless expressly stated in writing, website content is not a formal valuation, authentication, provenance guarantee, conservation report, legal opinion or investment recommendation.

4. Orders and quotations

An enquiry, request for quotation or submission through the website does not itself create a binding contract. A contract is formed when we expressly accept an order or restoration engagement, or otherwise confirm acceptance in writing. We may decline an order before acceptance, including where an item is unavailable, a pricing error is evident, delivery is impracticable, the requested restoration would be unsafe or inappropriate, or we reasonably suspect fraud or unlawful activity.

Quotations are based on the information and condition visible at the time of assessment and are valid for the period stated in the quotation. Hidden damage, previous repairs, unstable materials, insect damage, corrosion, structural defects or other conditions discovered after work begins may require a revised scope, price or completion estimate. We will seek approval before carrying out material additional work unless urgent action is reasonably necessary to prevent immediate further damage and contacting you is not practicable.

5. Pricing, taxes and payment

Prices are stated in Australian dollars unless clearly indicated otherwise. Applicable taxes, delivery, insurance, packing, storage or specialist third-party costs may be charged in addition where disclosed before acceptance. Payment terms will be shown in the relevant quotation, invoice or order confirmation.

If a deposit is required for restoration work, specialist materials or a reserved antique, work may not commence and the item may not be held until cleared funds are received. Late or failed payment may delay completion, collection or delivery. We may exercise lawful rights in relation to unpaid goods or services, but nothing in these Terms creates a right that is inconsistent with mandatory law.

6. Antique condition, authenticity and provenance

Antiques are sold in their existing condition subject to any specific written description and mandatory consumer guarantees. Normal age-related wear, patina, minor losses, previous repair, replacement components and material variation may be present. We aim to identify material condition issues that are reasonably apparent, but a condition description is not an exhaustive conservation report unless expressly commissioned as such.

Statements about age, origin, maker, attribution, period or provenance are based on available information and our professional assessment. Where a statement is expressly qualified, such as “attributed to”, “style of”, “school of”, “after”, “probably” or “believed to be”, that qualification forms part of the description. Independent expert authentication can be arranged where appropriate and agreed separately.

7. Restoration services

Restoration involves professional judgement and may require irreversible or partially reversible treatment. We will discuss the intended scope and conservation approach where appropriate. The objective may be structural stability, visual integration, functional repair, preservation of original material, or a combination of these objectives depending on the item and instructions.

Because antique materials may react unpredictably, we cannot guarantee that every stain, crack, distortion, old repair, colour change, odour, corrosion mark or structural weakness can be fully removed or concealed. Reasonable variations between an initial estimate and the final visual result may occur even when the work is performed with due care and skill. Any guarantee or remedy remains subject to non-excludable rights under applicable law.

8. Customer responsibilities

You must provide accurate contact details, disclose information that may materially affect safe handling or restoration, and confirm that you own the item or are authorised by the owner to instruct us. You must not ask us to alter, conceal, transport or sell property where doing so would infringe another person’s rights or applicable law.

For items with cultural heritage, protected-species materials, ivory, tortoiseshell, certain timbers, archaeological significance or import/export restrictions, additional legal requirements may apply. We may refuse work or require supporting documentation where reasonably necessary for compliance.

9. Collection, delivery and risk

Collection and delivery arrangements will be agreed for each transaction. You are responsible for providing a safe and accessible delivery location and accurate instructions. Risk in goods may pass at the time specified in the order confirmation or as otherwise provided by law. Title to goods may remain with us until full payment where lawfully agreed.

If an item is not collected within the agreed period after notice that it is ready, reasonable storage charges may apply if disclosed. Long-term uncollected property will be handled in accordance with applicable law; we will not dispose of customer property arbitrarily.

10. Returns, cancellations and consumer guarantees

Your rights depend on the nature of the transaction and applicable law. Under the Australian Consumer Law, consumers may have rights to repair, replacement, refund, re-supply or compensation where goods or services fail to meet a consumer guarantee. These statutory rights are not excluded by this policy.

A change-of-mind return is not automatically available for every antique, custom-sourced item or restoration service. Any voluntary change-of-mind policy communicated for a particular sale is additional to statutory rights. Custom, commissioned or substantially commenced restoration work may involve non-recoverable labour or materials where a cancellation is permitted.

11. Intellectual property

The website design, original text, business branding, photographs created by us and other original materials are protected by intellectual property laws. You may view the website for personal or internal business purposes, but may not reproduce, scrape, publish, sell, modify or commercially exploit substantial parts of the website without permission, except as allowed by law.

Third-party trademarks, images or materials remain the property of their respective owners and are used only where lawful.

12. Acceptable website use

You must not use the website to introduce malicious code, probe security, interfere with availability, impersonate another person, submit unlawful content, harvest personal data, automate excessive requests, or attempt unauthorised access to systems or information. We may restrict access when reasonably necessary to protect security, users or legal compliance.

13. Third-party services

We may use independent couriers, specialists, payment providers, insurers or professional advisers. Their services may be subject to separate terms. We remain responsible for our obligations to you to the extent required by law, but are not responsible for an independent third party’s acts outside our control where liability may lawfully be excluded or limited.

14. Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable, or for loss caused by inaccurate information you supplied, unauthorised third-party acts, events outside reasonable control, or inherent deterioration that could not reasonably be prevented through the agreed service. Any limitation in this section is subject to the Australian Consumer Law and other non-excludable rights.

Where a statutory guarantee applies and the law permits liability to be limited, any limitation will apply only to the extent legally permitted and will not deprive you of a mandatory remedy.

15. Privacy

Personal information is handled in accordance with our Privacy Policy. By submitting an enquiry, you acknowledge that information necessary to respond, quote, provide services, maintain records and comply with law may be processed for those purposes.

16. Force majeure

Neither party is responsible for delay or failure caused by events beyond reasonable control to the extent permitted by law, including natural disasters, major transport disruption, fire, flood, epidemic, government restrictions, utility failure or serious supply interruption. The affected party should take reasonable steps to minimise delay and resume performance when practicable.

17. Governing law and disputes

These Terms are governed by the laws of Victoria, Australia, and applicable Commonwealth laws. Subject to mandatory consumer rights and any jurisdiction that cannot lawfully be excluded, the courts and tribunals of Victoria have jurisdiction.

If a dispute arises, we encourage you to contact us first with sufficient details for us to investigate. Nothing in this clause prevents either party from seeking urgent relief or exercising statutory complaint or consumer rights.

18. Changes to these Terms

We may update these Terms for future website use or future transactions. Changes do not retrospectively alter an already accepted contract unless both parties agree or the law permits. The version published on this page shows the latest update date.

19. Severability and entire agreement

If a provision is invalid or unenforceable, it will be read down where possible and otherwise severed without affecting the remaining provisions. For a specific sale or restoration engagement, these Terms together with the accepted quotation, invoice, order confirmation and any written variations form the agreement, subject to mandatory law.